Your Privacy

We collect the information required to operate your account, confirm your identity and keep play safe. This page explains what we collect, why we collect it and how you stay in control.

What We Collect

Only what the casino needs to run.

Identity details: your name, birth date, address and contact details.
Verification documents such as government photo identification.
Your payment information, along with a record of your deposits and withdrawals.
Play history: bets, wins, limits and bonuses.
Technical data, for example your IP address, the device you play on and your location.
Messages you send to support.

Changes

New version, new date, clear notice.

Every revision to this page appears here with a fresh date. For significant changes, expect an email or a message at your next login.

Your Rights

Your data, your call.

Access: ask for your personal data, and we send you a copy of what we hold.
Correction: tell us to fix anything we hold that's wrong or no longer current.
Deletion: have us remove any data that no legal rule makes us keep.
Objection: ask us to stop using your data for a particular purpose, for example marketing.

Email any request to [email protected]. We may confirm that it genuinely comes from you before we act on it.

Marketing Choices

No opt in, no promos.

Promo emails land only if you opted in. Done with them? Hit unsubscribe in the footer of any promo email, or adjust your preferences in account settings at any time. Self-exclusion cuts off every promotion instantly.

Why We Use It

To open the doors and keep them safe.

Running your account and paying your winnings.
Checking age, identity and location.
Preventing fraud and money laundering.
Applying your Responsible Play limits and breaks.
Answering your messages.
Sending offers, if you agreed.

How Long We Keep It

As long as the law and our checks need.

We hold records for the life of your account, then for any further time Canadian anti-money laundering and identity rules require. Once that time is up, they are erased or anonymized.

Who We Share It With

A short list of trusted partners.

Data goes to payment firms so your money can move, to verification firms that confirm your identity and location, and to service providers that host and support the casino. Authorities receive data only when the law obliges us. Your data is never sold.

Age

Adults only. No exceptions.

Carlyle Casino is for players 19 and older only. If a minor turns out to have an account, we close it and treat the data as our Protecting Minors page sets out.

Security

Locked down, end to end.

We use encryption, access controls and regular checks to protect your data. Staff see only what their job needs.

Legal Grounds

Every use has a reason.

Our legal grounds for using your data are: performing our agreement with you, meeting legal requirements for age, identity and money laundering checks, protecting the casino from fraud, and your consent for marketing.